Reputation Management
Superpower your online reputation
Use automation & a single inbox to monitor, manage and reply to customer reviews. Enabling you to understand what your customers care about and encouraging them to engage with you.
Centralised Reviews
Capture all reviews across platforms in one centralised dashboard. Manage and filter them by venue, date, rating, platform, sentiment or keywords, and make sure all of them get a timely response.
Social Listening
Categorise reviews automatically based on keywords, gaining a better understanding of recurrent topics (i.e: in-store experience) and sharing feedback accordingly to take action.
Automatic Responses
Save time and resources, whilst ensuring response quality is not impacted, through predefined blocks and customized messages.
Analytics & Reporting
Collect relevant analytics such as store performance (i.e by country), trends progress and category statistics to understand customers needs and increase engagement.
DashboardsGive access to members of your team or area managers to view or answer reviews for all or a given subset of locations.
Review insightsAnalyse which platforms are driving more interactions and how your scoring is for each.
Map viewsVisualise data about which locations drive more reviews or their sentiment, in an easy and visual way.
Filters & searchesFind reviews by sentiment, by keyword, by reply status - get the data you need when you need it.
Placeholders
Personalise your review responses with fields from the review data, such as the reviewer's name, making them feel involved.
Review templates
For when you have lots of reviews to answer but you still want the personal touch - create default templates to answer in 2 clicks.
Multi-format exports
Export your review data in multiple formats, including Excel.
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