Case StudiesHow Alsea achieved +95% review response rate

Alsea Iberia has managed to position itself as a leader in the region thanks to Localistico and the hybrid performance strategies they started implementing in June 2021 to be on top of their reputation management.

Alsea’s strategy has involved automating responses using approved templates, to both positive reviews and reviews with no text.

Download this case study to learn how Alsea:

  • Managed to respond to more than 95% of reviews, saving time and resources whilst ensuring the highest quality of response.
  • Improved productivity whilst making sure that responses remain on-brand.
  • Allocated human resources to focus on sensitive reviews, such as negative or neutrals with text.
  • Centralized all platform reviews (from more than 1200 venues) into a unique editing tool.
  • And much more!